New Customer Accounts
New accounts can only be established by registering at www.widocstore.com. Please allow adequate time for the approval process.
Ordering
Preregistration to order through the website is required. You will provide and register with a credit card for the purchase of products on the WI DOC Store website.
Cancellations
Orders or parts of orders including individual items submitted to the WI DOC Store cannot be changed or canceled without WI DOC Store’s consent. Orders cannot be canceled after item/material purchases are placed. Canceled items may include processing fees.
Freight Terms
Shipping and handling charges: All orders will include shipping charges at the time of checkout.
Order Redelivery
When redelivery of product is required because customer is unable to receive and or sign for delivery, actual redelivery costs will be billed to the customer.
Shipment Damage Claims
All products are packaged to comply with carrier requirements and leave DOC free of damage. All shipments should, however, be inspected immediately upon receipt. Should damage occur to shipments, the delivering carrier should be requested to record any damage. Damage claims should be made directly to DOCStore@wisconsin.gov. Notification of concealed damages must be made at the time of delivery of order. It is the customer's responsibility to inspect delivered products.
If you receive product that is damaged, the following steps must be taken:
- Before signing for the order, make careful notation of all damages on the bill of lading or delivery receipt.
- Immediately contact DOCStore@wisconsin.gov to file a claim with the delivery carrier. Request an inspection by the carrier agent.
- The claim must be filed upon the receipt of order. Retain all shipping cartons for inspection by the carrier agent.
Shortage Claims
Shortage claims must be reported to DOCStore@wisconsin.gov within 30 days of receipt. Claims exceeding the date of receipt will not be honored.
Returns
All WI DOC Store products are non-returnable and non-refundable. Customers are responsible for orders placed in error or incorrectly and cannot be returned or refunded. Products received within 3 days to be returned because of manufacturer’s craftsmanship or defects will be reviewed by WI DOC Store. Accepted returns may be subject to pick up, delivery and processing fees.
Service Policy
All WI DOC Store products can be directed to DOCStore@wisconsin.gov with product and order questions.
Force Majeure
The term "force majeure" means an occurrence that causes a delay beyond the control of the party affected and could not have been avoided by exercising reasonable diligence. Force majeure shall include Acts of God, war, riots, strikes, fire, floods, epidemics, or other similar occurrences. For the purposes of the WI DOC Store, it shall also include institution lockdowns. If production is delayed by force majeure, notification will be provided indicating the force majeure. In the case of institution lockdowns, WI DOC Store shall provide the customer with an anticipated length of time of the lockdown, if requested by the customer.
Weights and Dimensions
Weights and dimensions vary based on a customer's order and product packaging.
Product Warranties
These Terms, Conditions, Rights and Warranties may change from time to time. Purchases of products from WI DOC Store shall be subject to WI DOC Store's then current Terms, Conditions, Rights and Warranties.
WI DOC Store Warranties
All product is warrantied against defective workmanship and material identified from date of shipment. WI DOC Store is not responsible for damage to product due to misuse, neglect or circumstances beyond our control. WI DOC shall not be liable for any injury, loss or damage, direct or consequential, arising out of the use or inability to use the product. Before using; user shall determine the suitability of the product for intended use and the user assumes all risk and liability whatsoever in connection therewith.